I beg to differ. The new trains are being touted as something very special and they should be given there's about 40 years in age difference. What folks are complaining about is that the length of their commute has increased by 25%. Think on that. 40 years on and the trains are 25% slower. What used to take just over 40 minutes is now going to take comfortably 50 or more. I had used the HFN service for 16 years solid but decided to switch to HFE as I realised that in the scheme of things I'd rather use my debit card at both ends to pay, extra fast and convenient, could get a paper and a proper bacon sandwich (Gays/Rosies) on the way, have a guaranteed block of four seats to start off in, many a time with a little bijou table or shelf, always with 2 extra coaches and toilets. Cheaper too at 16.00. Neither TOC is up to much, but GoNowhere are the more annoying in terms of service delivery I find. There are times when the HFE service could be better, but it's usually track/signals rather than work to rules, overtime bans etc.