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I received a letter with credit vouchers to spend on future journeys.
Although not a fan of FCC I have to say it was much easier to use their online system than the Greater Anglia version which requires you to fill in a form and post it to them.
Statistics:Posted by Moose66 — Mon 06 Jan, 2014 12:39 pm
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Like bubbaoshea I followed FCC's advice to travel via Hertford East.
I had intended to catch the 07:25 from Hertford North and ended up getting the 07:57 from Hertford East. With a longer running time into Liverpool Street this made me more than 30 minutes late.
When I submitted a claim I said that I had tried to travel at 07:25. FCC have refused the claim stating that 07:33 ran from Hertford North. I have a screen capture from their web app which states that buses were running between Watton-at-Stone and Gordon Hill and it specifically states that the 07:33 from Hertford North to Moorgate was cancelled.
Statistics:Posted by JohnSmith — Sat 04 Jan, 2014 2:07 pm
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When will it end.
If you are on twitter and don't follow First Capital Connect, but now wish to. Their name is @FirstCC
Statistics:Posted by bubbaoshea — Fri 13 Dec, 2013 1:19 pm
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I have found the Twitter feed really useful, just need to remember to check it. I follow Greater Anglia as well.
You can also see fellow passengers tweets so sometimes that really sheds some light on what is happening.
When you tweet to them for clarification, they usually reply. I have had very silly conversations with them. Brightens my day..
Kateg28 - I have done the exact same thing. Only last week when they said the trains were running at speed restrictions, I questioned it. Asked them why was I hurtling at full speed from Cuffley to Gordon Hill when we should be going slow. Can't remember the response but it was brief. You can also see fellow passengers tweets so sometimes that really sheds some light on what is happening.
When you tweet to them for clarification, they usually reply. I have had very silly conversations with them. Brightens my day..
One thing that is good about it, is that over the past week they've sent me the link for the delay repay claims which means i haven't had to trawl through the FCC website looking for it.
Statistics:Posted by bubbaoshea — Thu 12 Dec, 2013 6:11 pm
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When you tweet to them for clarification, they usually reply. I have had very silly conversations with them. Brightens my day..
Statistics:Posted by Kateg28 — Thu 12 Dec, 2013 1:43 pm
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Mind you, just last week when stuck not moving the driver suggested that we should look up the reason for our delay on our smartphones as he had no idea!
Perhaps all the drivers should get the Twitter feed too?!!
Statistics:Posted by Moose66 — Thu 12 Dec, 2013 12:00 pm
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The service has really gone to the dogs the past few weeks.
Statistics:Posted by bubbaoshea — Thu 12 Dec, 2013 11:50 am
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I often check on twitter before I leave in the morning but didn't today. Never mind, the Greater Anglia Trains were running ok. Hope it is sorted for tonight.
Statistics:Posted by Kateg28 — Thu 12 Dec, 2013 9:49 am
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Just in case anyone reads this before setting outElectrical supply problems between Gordon Hill and Hertford North means there are no trains between Stevenage and Gordon Hill. Buses are running between Watton-at-Stone and Gordon Hill with extended journey times of up to 30 minutes.
Statistics:Posted by mistlethrush — Thu 12 Dec, 2013 8:50 am
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