Popular cafe Serendipity is to close after 17 years in the town.
The business opened in 2003 in Bircherley Green and moved to Parliament Square after the closure of the shopping centre in 2018.
Opening hours in the cafe have been cut back following the pandemic but business has grown online.
Commenting on Facebook, councillor and former mayor Rosemary Bolton said: "Oh no. I’m sorry to hear that you are closing the shop. So much love and commitment has gone into serving fabulous food and drinks to our community. Thank you for that".
Replying to comments on social media, owner Carla Duffield said: "Obviously sad to not see our lovely customers every day! But with social distancing & the way everything is going at the moment our online has increased so much were going to concentrate on that & move forwards.
"It makes more financial sense for us to move this way & it really is lovely to get creative again & make people happy with the deliveries"
The business has always provided outside catering and more recently through the Serendipity Online Shop, selling lunchboxes, cream teas and food gifts.
The cafe will close on Saturday 25th October 2020.
This hyperlocal news section is currently an experimental feature of Discover Hertford Online. It is an evolving service so if you have any comments or feedback you can use our forum, Twitter or the contact form.
If you have a press release you'd like to send us please email newsdesk(at)hertford.net.
If you're interested in sponsoring this news service please see our advertising options.
You can also visit our news archive that features stories from 2009-2014.