Topic ID 1261
What do you guys think? My 1,2 and 3 would be 1. Michael's Watch Repairs in Railway Street. 2. The Snug 3. Roberto Gerrards [:D][:D][:D][:D]
Reply ID 14950
quote:You don't venture far do you - they are all in the same Street!!!
Originally posted by Wrapper
What do you guys think? My 1,2 and 3 would be 1. Michael's Watch Repairs in Railway Street. 2. The Snug 3. Roberto Gerrards [:D][:D][:D][:D]
Reply ID 14951
Yes. The missus drops me off and I get my watch repaired, have some nosh and then get a jumper before nipping in the Duncombe for a pint. I am a simple man with simple needs!!!
Reply ID 14953
The newsagent next to nr Ask gets my vote
Reply ID 14955
They are very friendly in there. Hertford Travel next door ish to that are also very very helpful.
Reply ID 14956
Girls in Kitten are very good too
Reply ID 14957
Sorry but where is "Kitten"?
Reply ID 14958
On the Squre next to Cafe Rouge, left side if you are facing it
Reply ID 14959
Oh yeah. Never been in there but I think one of the girls is a sister of a girl I went to school with. Have to get the other half to go in and give me her marks out of five.
Reply ID 14960
Michaels is very good, I bought the missus a watch on NYE morning in Brent Cross and had some links taken out while we waited for 10 mins in Michaels all for £3.50. Coles has got to be mentioned! Did Paul Whitehouse ever go in there? "Oooh, Suits you sir!"
Reply ID 14961
Coles is a bit too surreal. I am not sure if they are taking the mick or being genuinely helpful. The husband and wife in Michaels are very helpful and certainly don't keep you waiting long. We had to wait an hour and a half in Newquay over Xmas for a watch to have a link put in. Special mention also for the Dry Cleaners in Evron Place.
Reply ID 14962
Restaurants?
Reply ID 14963
The best service in my opinion 1. The Raj. 2. The Waterside. 3. Tikka Cottage.
Reply ID 14965
Raj - King of Curry Houses !
Reply ID 14966
quote:Have to agree. Went in there years ago, hardly knew me. I found I'd forgotten my purse so his wife said 'oh pay us tommorow'. Needless to say I rushed home after work, got my purse and paid. They are oth so nice, and their staff aswell
Originally posted by Frenchie
The newsagent next to nr Ask gets my vote
Reply ID 14969
I actually dont think Ive had bad service anywhere in Hertford. The restaurants especially have all been lovely. Has anyone ever had any bad service anywhere?
Reply ID 14972
quote:I think you're on the right lines here. That's probably why so many people like Hertford. Everyone can probably quote specific instances of poor service somewhere but on the whole, in just about all of the restaurants and shops in the town, everyone provides a pretty decent service. Watch me be shot down now but I know that for everyone who says the service is poor in xyz, someone else will say "I've always had good service there".
Originally posted by Millster
I actually dont think Ive had bad service anywhere in Hertford. The restaurants especially have all been lovely. Has anyone ever had any bad service anywhere?
Reply ID 14995
1. The newsagents near Ask. 2. Micks Hairdressers. 3. The Art shop on St Andrews Street.
Reply ID 14996
The newsagents near Ask = Jenners
Reply ID 15003
quote:Yes!! Caffe Uno. I had booked a table for three, turned up, had our meal, paid and left about 10pm. Got a phone call after midnight on my mobile accusing me of theft and that I was going to get reported to the police for not paying my bill! Seems that the waitress put us on the wrong table of 3 and the other table did do a runner. When I went to see the manager the next day with my receipt, he didn't apologise and said the waitress was totally justified to call me after midnight. Not been back since [:(!]
Originally posted by Millster
I actually dont think Ive had bad service anywhere in Hertford. The restaurants especially have all been lovely. Has anyone ever had any bad service anywhere?
Reply ID 15004
Been to Cafe Oh No 3 times, never had a good meal or service, so will never return. The majority of restaurants in Hertford offer very good service, but its always nice to have a waitress bow at you, such as in Bann Tittiya or what ever its called.
Reply ID 15010
quote:That is outrageous. Sounds like the`waitress was trying to cover her own back. An apology would have been nice but I would have thought som form of compensation should have been in order.
Originally posted by SMTquote:Yes!! Caffe Uno. I had booked a table for three, turned up, had our meal, paid and left about 10pm. Got a phone call after midnight on my mobile accusing me of theft and that I was going to get reported to the police for not paying my bill! Seems that the waitress put us on the wrong table of 3 and the other table did do a runner. When I went to see the manager the next day with my receipt, he didn't apologise and said the waitress was totally justified to call me after midnight. Not been back since [:(!]
Originally posted by Millster
I actually dont think Ive had bad service anywhere in Hertford. The restaurants especially have all been lovely. Has anyone ever had any bad service anywhere?
Reply ID 15020
Come to think of it, service in Caffe Uno has been poor on the few occasions I've been in. In restaurants, good service is usually dependent upon the training provided by the management and their ability to recruit high quality staff. I think the staff in Lussmans , Pizza Express and The Hillside all have the right mixture of attentiveness, manners, banter, knowledge of the menu and ability to serve food without chucking it down my shirt. There are occasional rogues but that happens.
Reply ID 15022
quote:The Bow should be accompanied by "Sawaddee Kaa" If you want to reply you reply "Sawaddee Khrap" (if you are male -Sawaddee Kaa if you are female)
Originally posted by Victor Meldrew
Been to Cafe Oh No 3 times, never had a good meal or service, so will never return. The majority of restaurants in Hertford offer very good service, but its always nice to have a waitress bow at you, such as in Bann Tittiya or what ever its called.
Reply ID 15023
I don’t know the name (Botsfords?), but that hardware shop next to the Black Birds is always very helpful. I have lived in Hertford coming up to 14 months now and my spend there must be coming up to a total of £3 and even though I only every go for some nails or a couple of screws they are always supremely helpful and courteous. Feel guilty I haven’t bought anything more substantial… The service at Lussmans and Bann Thitya is good too – both nice restaurants that are really very reasonable to eat there every week. Pizza Express too. I haven’t eaten at Café Uno. Been to ASK with a large party (8+) and everything went fine there although prefer Express for pizza and Lussmans for their pasta. Worst service was at Café Rouge. Food mediocre. The got a wrong order and made my girlfriend feel like she was the one that should be sorry for not wanting the wrong thing. She did almost take it too until I refused to on her behalf. So they served me my food, I waited and waited. 30 minutes later her food arrived whilst mine had been sat in front of me so we could eat together.
Reply ID 15025
It is defintely true that Cafe Uno and Rouge let down the town. I have only been to Uno oce and the food tasted like a ready meal. Took my girlfriend to Rouge and she had to light her own Birthday cake!!!
Reply ID 15026
Members are advised that for legal reasons it is important that you refer to specific incidents when criticising establishments.
Reply ID 15027
Sorry are you referring to me? I thought the incidents were specific or are you just warning us generally?
Reply ID 15029
Not aimed at you Wrap. Just a general note. [:)]
Reply ID 15030
Cheers Admin, I was getting all paranoid. I am not the malicious type unless justified.
Reply ID 15032
As has been mentioned in a previous thread, Caffe Uno's owners sold the chain on to the owners of the group who recently bought the Chez Gerard and associated restaurants. (This is a Venture Captal/Private Equity led company.) Last year, the owner of Cafe Rouge, was bought by a (different) Private Equity company, not 3 years after Whitbread had sold off the Cafe Rouge, Bella Italia chain to a amangement buy in team, supported by a Private Equity company. Make of that what you want. I don't want to get Admin into trouble by impying or commenting without specific instances. Maybe that's off topic, maybe it's relevant.
Reply ID 15036
So, reading between the lines, what you're saying is that these businesses are run by accountants rather than anyone who might be interested in or understand the trade. They're operated as profit centres rather than restaurants.
Reply ID 15037
for me Cafe Uno - NO WAY!! - can't say why for legal reasons (saw your note admin). Let's just say I had the main meal taken off the bill I think... The Chippie, opposite the Castle Hall - good service and friendly Oddbins - there is a guy in there who knows loads about wine and is VERY helpful The Matrix (council run gym) I don't go there now as I go to Cannons but the staff at Matrix are geniunely friendly
Reply ID 15039
Both newsagents, Jenners & Gays get my vote. Botsfords always v helpful & of course for the politest sevice - Nigel at the WH[:D][:D]
Reply ID 15040
quote:Everyone has to earn a living somehow. Buying and selling, wheeling and dealing.
Originally posted by Steve
So, reading between the lines, what you're saying is that these businesses are run by accountants rather than anyone who might be interested in or understand the trade. They're operated as profit centres rather than restaurants.
Reply ID 15041
quote:Those are pretty big lines you are reading between! I couldn't see that in any post...[?] This is a strange thread by the way - how can anyone compare service in a newsagent with service in a restaurant?
Originally posted by Steve
So, reading between the lines, what you're saying is that these businesses are run by accountants rather than anyone who might be interested in or understand the trade. They're operated as profit centres rather than restaurants.
Reply ID 15042
I take great offence at my thread being called strange. No, not really. However, I feel that customer service, whether good or bad, is comparative across all retail trades. It does not matter if you are having a watch repaired, buying a meal or getting a pint and a packet of fags. If you are treated with respect and they are courteous to you, you will return. If the product is not satisfactory but they acknowledge this and apologise, then you appreciate this. If you read the thread in its entirity, it is clear that there are certain retail outlets which may not be visited again. Remember the old adage that good manners cost nothing.
Reply ID 15043
I agree - Oddbins. Very helpful chap, I wanted a bottle of Nicolas Feuillatte Rose (sold out) and he spent the time and effort to go through alternatives, rather than just point and say “we stock more here”. His suggestion that I tried was from a house I wouldn’t normally drink from and it was lovely.
Reply ID 15044
quote:It sounds like there was a specific issue which led to the meal being taken off the bill, in which case you can mention it. It's negative "general impressions" that could be regarded as defamation.
Originally posted by richardthelionheart
can't say why for legal reasons (saw your note admin). Let's just say I had the main meal taken off the bill
Reply ID 15045
Ive only ever had good service in Cafe Rouge. Not a huge fan of Cafe Uno as I like my pasta and I prefer it quality wise in other places (no need to think twice when Lussmans is opposite either) but Cafe Rouge I love. I like the fact you can order something different other that pizza, pasta or Asian food there and Ive had fab service every time Ive gone in there. There is one man/head waiter who is specifically helpful. The wrong dessert was delivered to me on one occasion and he not only brought me the correct dessert imemdiately (even though some preparation was required) but also gave me and my partner a free coffee to say sorry. That sort of gesture ensures my custom.
Reply ID 15046
Sorry Admin - my opinion of Cafe Uno may be pushing it as there was no specific incident - its just preference!
Reply ID 15051
quote:Some of the establishments that are coming in for stick have to do way more for their money than others, hence it is not comparative. It seems unfair for example, to compare service received in a restaurant where food has to be prepared and served, with service received when buying a nail. You are hardly likely to expect a free coffee if you cannot locate the nail you want. As this is on the "restaurants" forum, why not limit it to restaurants? (Blimey, I am sounding like admin - sorry Wrapper!)
Originally posted by Wrapper
I feel that customer service, whether good or bad, is comparative across all retail trades.
Reply ID 15054
I have been in Cafe Rouge twice Millster and whilst the food is good, the service is average. I took a cake in to them to present to my missus at the end of the meal with candles on the top and all they had to do was light them and bring it over. Instead they gave us all cake plates and asked if anyone had a lighter. Competely ruined the suprise and it wasn't rocket science. I won't rush back.
Reply ID 15055
No thats not good and I would feel the same as you had that happened to me. How long ago was that? Im just wondering if the person whos been fantastic to us is a new general manager or something?
Reply ID 15056
It was a Sunday lunchtime at the end of October about 2 ish. Perhaps it was a bit of a come down as I took he to Jamie Oliver's restaurant Fifteen the day before but as you say, that is quite farcical. Perhaps I should give it another try
Reply ID 15057
Spotty Dog as the title of this Forum indicates: 'Best Service in Retail premises in Hertford' this is about any retail premises in Hertford and I would personally hope that when comparing, people would take it on board that what each retail premises is providing is in some cases easier to provide than others. However I think on a general note everyone is just discussing the best service, including the establishment providing the customer with the service promised and in a manner that is pleasing. We're talking about the ones that stand out good and bad - no matter what it was they were providing us with. Obviously its easier for a DIY store to provide nails than it is a restaurant to provide a dish of food but were both provided as the customer expected and did the establishment go that extra mile to please the customer? Wrapper - I wouldnt go back to Cafe Rouge if Id had that service. Its a shame. Ive been in during these times and had the opposite sort of service from the staff that have been on that evening. I just it just depends on who you get.
Reply ID 15061
No I tell you what Millster, I am going to give it another try on your recommendation. I think I will give it a whirl Saturday lunchtime, if my other half can drag me away from the footie in the pub!!!
Reply ID 15062
quote:The names being mentioned as having "best service" deliver nails, newspapers, and repaired watches. Their deliveries are tangible and relatively simple. The names being mentioned as having "worst service" are the ones that have to deliver the complex items which tend to be measured on intangibles (i.e. ambiance etc.). If the watch is repaired by a miserable vendor, you may think about not going again. If the meal is delivered by the worlds best customer service vendor, but is cold, wrong and late, would you go back? So, "customer expectations" are not as simple as service with a smile. Hence I return to my original point - it is unfair to compare the two types of retail premises.
Originally posted by Millster
... provided as the customer expected ...
Reply ID 15063
Nope, sorry still dont agree. If I buy a watch and that watch breaks, has a scratch on it or is gift wrapped badly (etc etc) I would think about not going back. If a restaurant serves me food thats bad (cold, not what I ordered etc)I would think about not going back. Equally if a watch shop takes time to explain what watch best suits my needs and is helpful I would consider that good service and would go back. Just like if a restaurant delivers food in a courteous manner and is polite and helpful I would also go back. Its about service, going that extra mile for your customer alongside producing what your establishment sells. Good service comes with any retail shop.
Reply ID 15066
On a lighter note, Jimmy the Scottish barman in the Millstream provides excellent service for the discerning back street drinker.
Reply ID 15067
Back Street Drinker? I'm not sure Victor will appreciate that! [:D]
Reply ID 15069
To be fair though this is a thread within the restaurants folder. However, reporting on the services of restaurants in this thread is a little pointless as it should be covered in the individual reviews for each of the aforementioned eateries. Perhaps this thread ought to be moved so it covers services at all retail establishments be they food or not – admin?
Reply ID 15070
Not in the slightest, I drink in the Millsteam, its a back street boozer, so I guess that makes me a back street boozer when I am in there. I also drink in No11, The Barge and Baroosh so what does that mek me now? A drunk?
Reply ID 15071
quote:With you here Millster. If the food's cold or wrong but the staff replace it quickly, apologise, explain, offer a free, pud, drink, or whatever, then excellent service has saved a potentially ruinous situation. The server gets a tip, I give the restaurant another go, everyone's a winner. Likewise, if a shop replaces my broken widgit without question - not even an implication that I might be trying it on, or be responsible for the damage - that's where I'm going to go next time. (Widgits available from Botsfords at £3.35 a dozen)
Originally posted by Millster
Nope, sorry still dont agree. If I buy a watch and that watch breaks, has a scratch on it or is gift wrapped badly (etc etc) I would think about not going back. If a restaurant serves me food thats bad (cold, not what I ordered etc)I would think about not going back. Equally if a watch shop takes time to explain what watch best suits my needs and is helpful I would consider that good service and would go back. Just like if a restaurant delivers food in a courteous manner and is polite and helpful I would also go back. Its about service, going that extra mile for your customer alongside producing what your establishment sells. Good service comes with any retail shop.
Reply ID 15072
Thanks for the support. Im not trying to be argumentative I just genuinely believe that service is service and that it doesnt matter what they are delivering to the customer.
Reply ID 15073
quote:This would be true if I had directly compared the 2 establishments as offering similar services and commented “I would rather go to X than Y” Lussamns make nicer pasta than Café Rouge (in my opinion) and has delivered me a better customer service. I would rather go to Lussmans than Café Rouge. They also deliver very similar services to one another. Botsfords was courteous and helpful when I was only purchasing 4 screws. Oddbins made the time to give me an informed opinion and several recommendations across a price range. I don’t think I have swayed any potential meal purchaser to Botsfords on the basis of my observations and consequently it is quite fair to contain statements about differing retail establishments in the same thread. A good service given to me for my £1 of screws is still as welcome as a good service for my £50 meal or a £30 bottle of champagne. This thread was about where you received good service – and who delivers below people’s expectations.
The names being mentioned as having "best service" deliver nails, newspapers, and repaired watches. Their deliveries are tangible... ...it is unfair to compare the two types of retail premises.
Reply ID 15074
Just as a point, I put this as a new topic in general and it was not I that chose for it to go under the Restaurant banner. Glad to see that everybody has contributed though and would hope this would be extremely helpful for the new/newer visitor to our lovely little town.
Reply ID 15078
I'll 2nd Millster
Reply ID 15080
Ahh thanks Frenchie... Whats your favourite place for service in our lovely town? (Whether it be food or watch repairs they are delivering? [;)]) Anyone/any place stand out for you?
Reply ID 15121
quote:Also Kop Khun kha (khrap for males) = Thank you. However, in routine situations with someone who ranks lower in the social hierarchy — a cab driver, clerk, or doorman for example — a smile is more appropriate than a spoken thank you. [8D] Arroy = Delicious! Possibly you'll want one additional phrase, for use in restaurants: Mai Phet = Not spicy. [:D]
Originally posted by jez_pquote:The Bow should be accompanied by "Sawaddee Kaa" If you want to reply you reply "Sawaddee Khrap" (if you are male -Sawaddee Kaa if you are female)
Originally posted by Victor Meldrew
Been to Cafe Oh No 3 times, never had a good meal or service, so will never return. The majority of restaurants in Hertford offer very good service, but its always nice to have a waitress bow at you, such as in Bann Tittiya or what ever its called.
Reply ID 15223
quote:Just returned from Cafe Rouge and the service was excellent. Would recommend Steak frites above anything else, with a bottle of Merlot. (See Recommendations thread.)
Originally posted by Wrapper
No I tell you what Millster, I am going to give it another try on your recommendation. I think I will give it a whirl Saturday lunchtime, if my other half can drag me away from the footie in the pub!!!
Reply ID 15230
Gaveds on Fore Street. Forget your Comet and Currys, if you want service, and after sales service Gaveds cannot be beaten. Support your local businesses........ this one is good[:D]
Reply ID 15231
quote:AKA Albany Radio
Originally posted by wizkid
Gaveds on Fore Street
Reply ID 15251
quote:I totally agree, Albany radio, Michaels get my vote and also Ashleys in maidnhead Street. You are showing your age if you remeber it as Gaveds by the way!
Gaveds on Fore Street. Forget your Comet and Currys, if you want service, and after sales service Gaveds cannot be beaten. Support your local businesses........ this one is good
Reply ID 15259
Oops,showing my age !! walked past it the other day...couldn`t remember what it used to be called.
Reply ID 15596
Dunno if this is off topic but... Oro design centre, the little jewellers near the old Mercury building opposite Shahenshah and Peking House, next to Bradford and Bingley: I was going to nominate him (I think it is a one man band) for a brilliant, cheap and friendly jewellery repair service as he did some great work for me before Xmas. BUT he hasn't been open since, there is no sign on the door (to say that he's gone on hols or something) and the phone rings unanswered before switching to fax. He's still got several bits of my irreplaceable antique jewellery and I'm getting a bit nervous! I have asked some local traders but no-one can shed any light. Does anybody reading this know anything about him and where he might be? Will I ever see my great-Gran's engagement ring again? [:(]
Reply ID 15601
Yes I noticed on Saturday it changed from Gaveds[:0] When did that happen?
Reply ID 15602
quote:Ages ago. Two, three years, maybe more.
Originally posted by wizkid
Yes I noticed on Saturday it changed from Gaveds[:0] When did that happen?
Reply ID 15644
quote:Rachel, if it's been over a month it may be pragmatic to assume the worst and contact the police with all your information (including photos of the items etc should you have any). He may be long-term ill or he may have done a flit with your jewelry - which I hope is not the case - either way it may be best not to wait any longer. Good luck.
Originally posted by Rachel
Dunno if this is off topic but... Oro design centre, the little jewellers near the old Mercury building opposite Shahenshah and Peking House, next to Bradford and Bingley: I was going to nominate him (I think it is a one man band) for a brilliant, cheap and friendly jewellery repair service as he did some great work for me before Xmas. BUT he hasn't been open since, there is no sign on the door (to say that he's gone on hols or something) and the phone rings unanswered before switching to fax. He's still got several bits of my irreplaceable antique jewellery and I'm getting a bit nervous! I have asked some local traders but no-one can shed any light. Does anybody reading this know anything about him and where he might be? Will I ever see my great-Gran's engagement ring again? [:(]
Reply ID 15656
The shoe repairers opposite Waitroses, the sole of my shoe came away from the upper, he stuck it back again for me, and didn't charge anything!![:)]
Reply ID 15667
Shoe repair chappy on my list - copy keys fit first time and it smells great in there too.
Reply ID 15676
quote:The lights were on and there was someone there around 3pm today, although the shutters were down and the closed sign up.
Originally posted by Rachel
Dunno if this is off topic but... Oro design centre, the little jewellers near the old Mercury building opposite Shahenshah and Peking House, next to Bradford and Bingley: I was going to nominate him (I think it is a one man band) for a brilliant, cheap and friendly jewellery repair service as he did some great work for me before Xmas. BUT he hasn't been open since, there is no sign on the door (to say that he's gone on hols or something) and the phone rings unanswered before switching to fax. He's still got several bits of my irreplaceable antique jewellery and I'm getting a bit nervous! I have asked some local traders but no-one can shed any light. Does anybody reading this know anything about him and where he might be? Will I ever see my great-Gran's engagement ring again? [:(]
Reply ID 15852
quote:Rachel - Oro was open today. Owner himself was in the shop and serving.
Originally posted by Stevequote:The lights were on and there was someone there around 3pm today, although the shutters were down and the closed sign up.
Originally posted by Rachel
Dunno if this is off topic but... Oro design centre, the little jewellers near the old Mercury building opposite Shahenshah and Peking House, next to Bradford and Bingley: I was going to nominate him (I think it is a one man band) for a brilliant, cheap and friendly jewellery repair service as he did some great work for me before Xmas. BUT he hasn't been open since, there is no sign on the door (to say that he's gone on hols or something) and the phone rings unanswered before switching to fax. He's still got several bits of my irreplaceable antique jewellery and I'm getting a bit nervous! I have asked some local traders but no-one can shed any light. Does anybody reading this know anything about him and where he might be? Will I ever see my great-Gran's engagement ring again? [:(]
Reply ID 16224
Yes, thanks for all your replies about ORO design. I was panicking needlessly, I feel very foolish as the guy assures me he TOLD me before Christmas he was going away for a month but I missed that completely [:I] Dozy cow. Sorry for clogging this thread unnecesarily. In the interest of fair reporting, let me add that Oro Design provides a great repair and valuation service, high quality and fairly priced.
Reply ID 16301
quote:And he was open today whilst not normally on a Monday. The gold/sapphire earrings I purchased for my mother's 90th tomorrow are splendid and a very good price to boot.
Originally posted by Rachel
Yes, thanks for all your replies about ORO design. I was panicking needlessly, I feel very foolish as the guy assures me he TOLD me before Christmas he was going away for a month but I missed that completely [:I] Dozy cow. Sorry for clogging this thread unnecesarily. In the interest of fair reporting, let me add that Oro Design provides a great repair and valuation service, high quality and fairly priced.
Reply ID 17181
Back to the shops.........Charlottes the florist are really friendly and helpful, Oddbins the lads in there are very very helpful right down to opening a bottle for you to try before you buy!!![;)] and I cannot leave out the Oxfam Book Shop [:D][:D][:D][:D]
Reply ID 17183
quote:Agreed! Sent P some flowers on his b'day yesterday and rang her from work. She was really helpful and I was amazed at how beautiful the flowers were for my budget! Wonderfully presented. Didn't blink at the message she had to write either![:I] She's got a really good marketing campaign going on across town; bloody good idea, her arrangments/card in shop windows for all to see. Smart lass, I shall certainly buy from her again.
Originally posted by Nicky
Back to the shops.........Charlottes the florist are really friendly and helpful
Reply ID 17184
quote:Oh Yes ! Totally love the dry cleaners in Evron Place ! definately a 10 out of 10!
Originally posted by Wrapper
Coles is a bit too surreal. I am not sure if they are taking the mick or being genuinely helpful. The husband and wife in Michaels are very helpful and certainly don't keep you waiting long. We had to wait an hour and a half in Newquay over Xmas for a watch to have a link put in. Special mention also for the Dry Cleaners in Evron Place.
Reply ID 24236
Albany in Fore Street. Not only did they beat the price for a HDTV but they provided the advice I was looking for and then they delivered it and installed it the very same day. Best service in years!!
Reply ID 28937
I had an excellent service from Albany Radio too. I was given honest advice about the item, and it was delivered with a smile 2 days later. I just wish that I knew they were there when we moved in so I could have bought all of my appliances from them. Instead I went to one of the bigger stores and had late, broken and dented appliances turn up! It was hassle that we didn,t need when we had just moved in and were trying to get straight.
Reply ID 28942
Albany are excellent! Yesterday, I went in there to buy a £1 bulb for a torch and got the same friendly service as I have had when spending rather more! On pricing, they are pretty competitive too....and I don't mean just for torch bulbs!!!
Reply ID 28946
They even sometimes will split a pack of batteries for you if you don't want all four, say.
Reply ID 28978
Oddbins, relaxed ,intelligent and allways ready to help..
Reply ID 28982
The people who took over the newsagent's in Fore Street, just along from Albany, are always very pleasant. They had a tough act to follow when the previous people retired but have done an excellent job!
Reply ID 28990
We always buy electrical goods from Albany, the service is brilliant, after sales service is also brilliant. I will also mention the shoe menders opposite Waitrose, I went in there once and the sole was coming away from the upper, he mended it, and didn't charge me. He is helpful and does an excellent job.
Reply ID 29014
Have to say Boots opticians were really nice today and great with the children.
Reply ID 29024
If this includes advising on mortgages I have to mention David Yates at Lifestyle Mortgages in Fore Street. Friendly, clear advice with a very good sense of humour too.
Reply ID 29134
Isn't he the same guy that runs the Open Mic at the Ram with his sister?, a man of many talents!
Reply ID 29135
quote:It is the same guy BUT, Christine is actually Dave's other half!
Originally posted by plover
Isn't he the same guy that runs the Open Mic at the Ram with his sister?, a man of many talents!
Reply ID 29167
quote:Incompetent, yes. Indifferent, no.
Originally posted by Millster
I actually dont think Ive had bad service anywhere in Hertford. The restaurants especially have all been lovely. Has anyone ever had any bad service anywhere?
Reply ID 29939
Free prawn crackers (sometimes) at The Sunlight is a nice touch.
Reply ID 32897
Just wanted to echo the sentiments of many on this topic - Michaels Jewellers, who have just sorted out a repair to my wifes engagement ring in the space of a few days. Excellent friendly service and at a price way less than I was expecting. [:)]
Reply ID 33046
Albany came up trumps again, being an idiot I could not get the new DVD player I bought my dad for christmas to work, rung Steve (yes I did buy it there) and he talked me through what I needed to do. Can't think you would get that service from a giant on a retail park.!
Reply ID 33083
I'll echo the last 2 posts. Michaels consistantly helpful (& where they could'nt do a repair, gave us a name of an excellent jewellry maker in Stanstead Abbotts - who ended up making the wedding rings for Me & Mrs CP earlier this year!) And Albany. Sell you what you need, not what you think you want... their honesty may have cost them a sale or two, but we'll always go back there now - its called customer focus....... Not sure the Retail Park Merchants have quite got the hang of it.
Reply ID 33214
I have just ordered a new sparkly Fridge Freezer from Albany on the back of the good reports on this thread, so far excellent customer service over the telephone and it should be ready in 7 days. Excellent! [:D]
Reply ID 33482
One of my favourite shops in Hertford is Farrow & Farrow. I went in on the Saturday before Christmas and bought about £15 worth of stuff - not a massive purchase - but the two guys in there were (as always), really friendly and polite. Also, the parmesan I bought was the best I've eaten in a long time. Am really looking forward to it opening up again, I've really been craving some more of it...[;)]
Reply ID 33490
quote:Thanks Jo; it's always nice to have some feedback! We're flying back from Chicago tonight so will be opening on Wednesday morning as planned.
Originally posted by Jo S
Am really looking forward to it opening up again, I've really been craving some more of it...[;)]
Reply ID 33864
Nero's deserve a mention. Very nice staff allways time for a chat and oh so good coffee :-)
Reply ID 33866
Recently bought a new washing machine from Albany. Great service and advice (how many retailers will deliver at 5pm on a Friday!). Price was the same as John Lewis, Curry's etc.
Reply ID 33868
quote:The delivery is a major asset. They will be there at the time you and they both agree, none of this between 8-12 or 12-5 business causing you to take a lot of time off and sit at home. They are always willing to give good and honest advice, and know what they are talking about. Very rare to get that in the big chains, I know more than some of the staff in the big shops and that is only that you put things in, switch on and take things back out.
Originally posted by spitfire
Recently bought a new washing machine from Albany. Great service and advice (how many retailers will deliver at 5pm on a Friday!). Price was the same as John Lewis, Curry's etc.
Reply ID 33873
quote:The delivery is where the small independents can make the service difference - and they know that. In defence of the major retailers, Albany deliver to a very local area with probably less than half the deliveries in one day that a single van from Comet/Currys etc. make. Would Albany deliver on a Sunday? Totally different operations at the end of the day.
Originally posted by Tiggerquote:The delivery is a major asset. They will be there at the time you and they both agree, none of this between 8-12 or 12-5 business causing you to take a lot of time off and sit at home. They are always willing to give good and honest advice, and know what they are talking about. Very rare to get that in the big chains, I know more than some of the staff in the big shops and that is only that you put things in, switch on and take things back out.
Originally posted by spitfire
Recently bought a new washing machine from Albany. Great service and advice (how many retailers will deliver at 5pm on a Friday!). Price was the same as John Lewis, Curry's etc.
Reply ID 34022
I am going to nominate Marshalls
Reply ID 34027
Aqua City.
Reply ID 34695
I've never had a bad service experience in Cafe Uno or Cafe Rouge, I've found them very pleasant every time I've been. Something that hasn't been mentioned, the Formula One Autocentre on Ware Road. Family run I believe, my car is a Japanese import and I usually only take it to a specialist but for minor things I'll gladly take it there, super friendly and helpful, and even popped my car keys through my letterbox because I get home from London late.
Reply ID 34708
I needed a new battery for my watch. Went in to F.Hinds (is it on the corner of Bull Plain?) two women standing there behind the counter. I ask if they could replace the battery, even before she saw my watch she said "there's some watches we don't do!". Gave her my watch she took one look and said "No we don't do it". On the that note I remembered this topic and went to Michaels. Two minutes later new battery in my watch and one happy customer!!!!
Reply ID 34712
quote:Glad to see they've changed... a few months ago my other half took his watch in there to have the battery replaced - it needs to be done under highly pressurised atmosphere (or something). They totally messed it up, and he ended up having to send it off to a specialist to be fixed. It's never been the same since.
Originally posted by hawkeye
I needed a new battery for my watch. Went in to F.Hinds (is it on the corner of Bull Plain?) two women standing there behind the counter. I ask if they could replace the battery, even before she saw my watch she said "there's some watches we don't do!". Gave her my watch she took one look and said "No we don't do it". On the that note I remembered this topic and went to Michaels. Two minutes later new battery in my watch and one happy customer!!!!
Reply ID 34748
quote:I agree. With one complicated Japanese import and one enormous American import, Formula 1 has always been prepared to have a go and happy even to fit parts I've sourced elsewhere.
Originally posted by steven
I've never had a bad service experience in Cafe Uno or Cafe Rouge, I've found them very pleasant every time I've been. Something that hasn't been mentioned, the Formula One Autocentre on Ware Road. Family run I believe, my car is a Japanese import and I usually only take it to a specialist but for minor things I'll gladly take it there, super friendly and helpful, and even popped my car keys through my letterbox because I get home from London late.
Reply ID 34754
Cafe Rouge and Uno are very pleasant but there is an essential thing in a restaurant - food - and it is very average in there and that is being nice.
Reply ID 35101
Botsfords. Service and product knowledge combined.
Reply ID 35116
Essex Shoe Repairs. I went there today, dropped off my boots to be re-heeled, they were ready to pick up when they were supposed to be and the bloke is friendly and efficient. I use them quite often and their service is always good and reliable [:D]
Reply ID 35166
quote:I also have a Jap car and need yearly adjustment for MOT reasons, the guys at F1 are really helpful and sometimes reluctant to charge for doing what they consider 'small jobs'. Well done them! [:D] later edit: I don't get this reply with quote thingy!
Something that hasn't been mentioned, the Formula One Autocentre on Ware Road. Family run I believe, my car is a Japanese import and I usually only take it to a specialist but for minor things I'll gladly take it there, super friendly and helpful, and even popped my car keys through my letterbox because I get home from London late. I agree. With one complicated Japanese import and one enormous American import, Formula 1 has always been prepared to have a go and happy even to fit parts I've sourced elsewhere.
Reply ID 35893
quote:Apparently one of the owners is also the wife to the hair salon owner next door too.I have heard great things about both establishments.
Originally posted by Wrapper
Oh yeah. Never been in there but I think one of the girls is a sister of a girl I went to school with. Have to get the other half to go in and give me her marks out of five.
Reply ID 35894
There is a perfume shop in Hertford town.... somewhat across from Woolys? I am unsure of the name but the two men that work in there are fantastic. I adore them! Great service.
Reply ID 35927
You are confusing Marmalade with Kitten - the ladies at Kitten are most certainly not married to Tony from the hair salon!
quote:
Originally posted by LondonSouthernBellequote:Apparently one of the owners is also the wife to the hair salon owner next door too.I have heard great things about both establishments.
Originally posted by Wrapper
Oh yeah. Never been in there but I think one of the girls is a sister of a girl I went to school with. Have to get the other half to go in and give me her marks out of five.
Reply ID 35931
quote:Given your nom de plume I suspect you may be in a position to be sure of this! I'm amazed how all these small boutiques survive.
Originally posted by Kitty Kat
You are confusing Marmalade with Kitten - the ladies at Kitten are most certainly not married to Tony from the hair salon!
Reply ID 35941
Oh no - my cover has been blown! We survive just fine thank you for asking. Hertford is actually quite a thriving retail town, if you have the right thing to sell. Women and their money are easily parted if you are selling quality merchandise, in a friendly environment and at the right price. Don't rip your customers off and they will return!
Reply ID 35945
quote:That's good to hear [:)]
Originally posted by Kitty Kat
Oh no - my cover has been blown! We survive just fine thank you for asking. Hertford is actually quite a thriving retail town, if you have the right thing to sell. Women and their money are easily parted if you are selling quality merchandise, in a friendly environment and at the right price. Don't rip your customers off and they will return!
Reply ID 37416
As a new comer to the forum I would like to say that Fingertips is the best all round beauty salon in Hertford, the customer care and politness is very good and such a relaxed atmosphere the girls are so professional in what they do, and yes they do have male customers, but only for manicures and NOTHING else, so all you men can stop right there and think clean thoughts!!!!!! :0)
Reply ID 37422
quote:Why would they limit male customers to just manicures? I know there are certain services offered to female customers that may cross comfort boundary with males..........but I can't see what would be wrong with a facial?
Originally posted by furrybunny
As a new comer to the forum I would like to say that Fingertips is the best all round beauty salon in Hertford, the customer care and politness is very good and such a relaxed atmosphere the girls are so professional in what they do, and yes they do have male customers, but only for manicures and NOTHING else, so all you men can stop right there and think clean thoughts!!!!!! :0)
Reply ID 37661
quote:Just to point out consistency, the Legacy snapped its exhaust yesterday and they put it up on ramps for me to have a look at free of charge, and offered to fit a new stainless system they can't source when it arrives [:)]
Originally posted by shunt I agree. With one complicated Japanese import and one enormous American import, Formula 1 has always been prepared to have a go and happy even to fit parts I've sourced elsewhere.